Privacy Policy

Last updated: April 21, 2026

UGC Labs Ltd ("UGC Labs", "we", "us", or "our") operates the website ugclabs.co and provides creative production services to brands. This Privacy Policy explains what information we collect, how we use it, and the rights you have over it.

1. Information We Collect

We collect information you voluntarily provide when you:

• Submit our contact form (name, email, company name, project brief)
• Email us directly at hello@ugclabs.net
• Enter into a service agreement with us
• Apply to join our creator roster (portfolio, demographic info, content samples)

We also collect limited technical information automatically through standard web server logs and analytics tools, including IP address, browser type, device type, referring URL, and pages visited. This is used solely to monitor site performance and security.

2. How We Use Information

We use the information we collect to:

• Respond to inquiries and provide quotes
• Produce and deliver contracted creative services
• Send service-related communications (invoices, project updates)
• Improve our website and service offering
• Comply with legal obligations

We do not sell your personal information. We do not use your information for third-party advertising.

3. Information Sharing

We may share information with:

• Contracted creators and producers who need it to fulfill a project brief
• Service providers such as hosting, email, and payment processors (e.g. Vercel, Stripe)
• Legal authorities when required by law or to protect our rights

All third parties we share data with are bound by confidentiality obligations.

4. Data Retention

We retain inquiry data for up to 24 months and client records for up to 7 years to meet tax and legal obligations. You may request earlier deletion at any time.

5. Your Rights

If you are located in the EEA, UK, or California, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of that data
• Object to or restrict certain processing
• Request a portable copy of your data
• Withdraw consent at any time

To exercise any of these rights, email hello@ugclabs.net.

6. Cookies

Our site uses minimal cookies, limited to essential session cookies and basic analytics. We do not use advertising or tracking cookies.

7. Security

We use industry-standard security measures including encrypted transport (HTTPS), access controls, and secure storage. No method of transmission over the internet is fully secure, but we take reasonable steps to protect your information.

8. Children's Privacy

Our services are not directed at children under 16 and we do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

10. Contact

Questions about this Privacy Policy?

UGC Labs Ltd
Email: hello@ugclabs.net