Terms of Service

Last updated: April 21, 2026

These Terms of Service ("Terms") govern your access to and use of the website ugclabs.co and the creative production services provided by UGC Labs Ltd ("UGC Labs", "we", "us"). By accessing our site or engaging our services, you agree to these Terms.

1. Services

UGC Labs provides creative services including but not limited to: user-generated content (UGC) video production, ad scripting, paid social strategy, editing and post-production, and creator matching. Specific deliverables, timelines, and fees are defined in individual project agreements or statements of work (SOWs) signed between UGC Labs and the client.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to engage our services. If you are contracting on behalf of a company, you represent that you have authority to do so.

3. Fees and Payment

• Fees are stated in each SOW and are exclusive of applicable taxes.
• Unless otherwise agreed, a deposit is required to begin production.
• Invoices are due within 14 days of issuance.
• Late payments may incur interest at 2% per month or the maximum rate permitted by law.

4. Deliverables and Revisions

We deliver final files in the formats specified in the SOW (typically 9:16, 1:1, and 4:5 MP4 at broadcast quality). Each project includes a defined number of revision rounds as outlined in the SOW. Additional revisions may incur extra fees.

5. Intellectual Property and Usage Rights

Upon full payment:

• The client receives a perpetual, worldwide, royalty-free license to use the final delivered creative on their owned and paid media channels.
• UGC Labs retains the right to feature the delivered work in our own portfolio, case studies, and marketing materials unless the client specifies an NDA in writing.
• Creators retain the right to be credited and to include the work in their personal portfolio.

The client warrants that any brand assets, logos, or product footage they provide to UGC Labs for use in production is owned by or licensed to them.

6. Cancellation

Projects cancelled after production has begun are subject to payment for work completed up to the point of cancellation. Deposits are non-refundable once creator matching is complete.

7. Confidentiality

Each party agrees to keep confidential any proprietary information shared during an engagement. This includes, without limitation, product roadmaps, audience data, marketing budgets, and unpublished campaign assets.

8. Third-Party Platforms

Content produced by UGC Labs may be distributed on third-party platforms such as TikTok, Meta, YouTube, and similar. UGC Labs is not responsible for platform-level decisions such as content moderation, account restrictions, or algorithmic reach.

9. Limitation of Liability

To the fullest extent permitted by law, UGC Labs' total liability for any claim arising out of these Terms or our services shall not exceed the fees paid by the client for the project giving rise to the claim. We are not liable for indirect, consequential, or punitive damages, including lost profits or missed ad performance targets.

10. Warranties

We provide our services on a commercially reasonable "as-is" basis. While we work to produce high-performing creative, we do not guarantee specific performance metrics (views, ROAS, conversion rate, etc.) as these depend on factors outside our control including media buying strategy, product-market fit, and platform algorithms.

11. Indemnification

Each party agrees to indemnify the other against claims arising from their own breach of these Terms, negligence, or intellectual property infringement.

12. Termination

We may suspend or terminate our services if a client materially breaches these Terms, fails to pay invoices, or engages in illegal activity. Fees already paid are non-refundable in the event of termination for cause.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales, unless otherwise required by local consumer protection law.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.

15. Contact

UGC Labs Ltd
Email: hello@ugclabs.net